Most new clients groom once and disappear.
Plebco runs the follow-up and the rebooking text after every appointment, so a first groom turns into a standing slot before the coat gets away from them.
The first groom is the easy part
Someone finds you, books a groom, picks up a clean happy dog and says thank you. Then nothing. No second appointment, no standing slot, and six months later the dog turns up somewhere else matted.
A grooming client on a six-week cycle is eight or nine appointments a year. A first-timer is one. Everything that matters happens in the gap between them, and nothing in a grooming business owns that gap.
Owners do not track their dog’s schedule. You do.
Nobody has a calendar reminder for their dog’s coat. They notice when it starts to look bad, and by then they have waited too long.
So the call comes in urgent, you are booked out three weeks, and they ring around until someone can take them. That is how a client who liked you ends up somewhere else, and it does not feel like losing them to anyone involved.
The same process for every client, every time
Plebco runs the follow-up after the groom, the rebooking nudge before the coat gets away from them, and the reach-out if they go quiet. New clients run on a typical interval. Once a client has been in a few times, Plebco works to their own.
Doodles, poodles, anything that mats. Non-negotiable.
Most double coats. Full groom with a tidy in between.
Short coats, bath and tidy clients.
The client who used to be every six weeks and is now on ten.
Examples. Once a client has a few visits on file, Plebco works to their real interval.
The part nobody owns
Your booking system takes the appointment and closes the ticket. After that, it is somebody’s job to remember, and at a busy shop nobody does.
- 01Reminder24 hours and 2 hours before, so they show up
- 02Follow-upafter the visit, in your voice
- 03Rebookingtimed to when they are actually due
- 04Referral askonce they rebook, when they are happiest
- 05Soft nudgeif they do not book
- 06Win-backif they go quiet
- 07Milestonesbirthdays and anniversaries
All of it in your voice, running on its own, without anyone at the desk having to remember.
Keep MoeGo. Keep Gingr. Keep the notebook.
Plebco is not a booking system and does not want to be one.
- Nothing moves off your current tool
- No migration, no retraining, nothing new for your staff to learn
- Your clients book exactly the way they always have
- Square and Acuity connect directly. Everything else imports by file.
- Your client list is yours. Export it any time.
If you would rather consolidate, Plebco’s booking page is free. Your call, your timeline.
It sounds like you, because you tell it how
Messages go out from a real number your clients can save and reply to. Plebco drafts your first few so it learns how you actually talk, and you fix anything that is not you. After that it runs on its own.
Your voice
Tone settings, set once. Read the first few, change anything that does not sound like you.
One word ends it
A plain “stop,” or “please don’t text me” in their own words. Instant, automatic, compliance record kept.
No message fees
No per-message charges, no caps, no overage at any plan.
$69 a month for the shop
Two-way SMS inbox, booking page, client database, 24h and 2h reminders, opt-out handling.
Create your accountEverything in Free, plus per-client timed rebooking, AI follow-ups, AI reactivation, soft nudges, AI replies to client questions, lifecycle health score, email channel.
Create your accountEverything in Starter, plus review monitoring, Monday digest, multi-staff routing, co-branded referral pages, anniversary touchpoints.
Create your account