A new client isn’t a client until she books again.
Plebco runs the follow-up and the rebooking text after every visit, so the trial turns into a standing appointment.
The first visit is an audition
She found you on Instagram, booked a colour, loved it, tipped well and said she would see you in six weeks. That is not a client yet. That is someone who tried you once.
The second appointment is where she becomes worth something. It is the difference between a $200 transaction and a $1,600-a-year relationship. And nothing in your salon owns the gap between the two.
You are working harder than ever to get her through the door the first time. That makes the second visit worth more than it used to be, and it makes losing her at that stage more expensive.
Six weeks is a long time to stay top of mind
She meant it. Then she got busy, the regrowth crept up, and by the time it bothered her enough to act, she needed an appointment soon rather than an appointment with you.
That is the moment you lose her, and it does not look like losing her. It looks like nothing happening.
The same process for every client, from the first visit
Plebco runs the follow-up after she leaves, the rebooking nudge when she is due, and the reach-out if she goes quiet. Every client, every time.
A new client runs on a typical interval for the service. Once she has been in a few times, Plebco has learned her own gap and works to that instead, which matters here more than anywhere because your colour clients and your cut clients are weeks apart.
Root touch-up. Regrowth is visible and she knows it.
Colour maintenance, gloss, toner refresh.
Balayage and lived-in colour.
Cut only, or the client who stretches everything.
Examples. Once a client has a few visits on file, Plebco works to her real interval.
The part nobody owns
Your booking system takes the appointment and closes the ticket. After that, it is somebody’s job to remember, and at a busy shop nobody does.
- 01Reminder24 hours and 2 hours before, so they show up
- 02Follow-upafter the visit, in your voice
- 03Rebookingtimed to when they are actually due
- 04Referral askonce they rebook, when they are happiest
- 05Soft nudgeif they do not book
- 06Win-backif they go quiet
- 07Milestonesbirthdays and anniversaries
All of it in your voice, running on its own, without anyone at the desk having to remember.
Keep Vagaro. Keep Zenoti. Keep the notebook.
Plebco is not a booking system and does not want to be one.
- Nothing moves off your current tool
- No migration, no retraining, nothing new for your staff to learn
- Your clients book exactly the way they always have
- Square and Acuity connect directly. Everything else imports by file.
- Your client list is yours. Export it any time.
If you would rather consolidate, Plebco’s booking page is free. Your call, your timeline.
It sounds like you, because you tell it how
Messages go out from a real number your clients can save and reply to. Plebco drafts your first few so it learns how you actually talk, and you fix anything that is not you. After that it runs on its own.
Your voice
Tone settings, set once. Read the first few, change anything that does not sound like you.
One word ends it
A plain “stop,” or “please don’t text me” in their own words. Instant, automatic, compliance record kept.
No message fees
No per-message charges, no caps, no overage at any plan.
$69 a month for the salon
Two-way SMS inbox, booking page, client database, 24h and 2h reminders, opt-out handling.
Create your accountEverything in Free, plus per-client timed rebooking, AI follow-ups, AI reactivation, soft nudges, AI replies to client questions, lifecycle health score, email channel.
Create your accountEverything in Starter, plus review monitoring, Monday digest, multi-staff routing, co-branded referral pages, anniversary touchpoints.
Create your account