One good session doesn’t make a regular.
Plebco runs the follow-up and the rebooking text after every visit, so the client who came in for one thing keeps coming back.
She came in for her shoulder. Her shoulder got better.
That is the whole problem with massage, and it is different from every other appointment business. She came in because something hurt, you fixed it, and the reason to come back left with the pain.
She meant to book monthly. Almost nobody does. Three months later the shoulder is bad again and she books whoever has an opening that week, which is not necessarily you.
A client who comes monthly is twelve appointments a year. A client who came once is one. There is nothing in between except a process, and most practices do not have one.
Nothing about a massage creates a deadline
A haircut grows out. Nails grow out. A dog mats. Nothing about a massage forces the next appointment. That is why so much of this industry sells memberships: it is an attempt to manufacture a cadence the service itself does not create.
You do not need a membership to do that. You need something that reaches her before the pain does.
The follow-up she was always going to need
Plebco runs the follow-up after the session, the rebooking nudge when she is due, and the reach-out if she has gone quiet. Every client, every time.
New clients run on a typical interval. Once a client has been in a few times, Plebco works to the rhythm she actually keeps, which in massage is almost never the one she said she would keep.
Working through something specific. Injury-led.
The monthly client, or the one who meant to be.
Maintenance and stress management. The real-world monthly.
She used to be every four weeks. It has been eleven.
Examples. Once a client has a few visits on file, Plebco works to her real interval.
The part nobody owns
Your booking system takes the appointment and closes the ticket. After that, it is somebody’s job to remember, and at a busy shop nobody does.
- 01Reminder24 hours and 2 hours before, so they show up
- 02Follow-upafter the visit, in your voice
- 03Rebookingtimed to when they are actually due
- 04Referral askonce they rebook, when they are happiest
- 05Soft nudgeif they do not book
- 06Win-backif they go quiet
- 07Milestonesbirthdays and anniversaries
All of it in your voice, running on its own, without anyone at the desk having to remember.
Keep Mindbody. Keep Vagaro. Keep the notebook.
Plebco is not a booking system and does not want to be one.
- Nothing moves off your current tool
- No migration, no retraining, nothing new for your staff to learn
- Your clients book exactly the way they always have
- Square and Acuity connect directly. Everything else imports by file.
- Your client list is yours. Export it any time.
If you would rather consolidate, Plebco’s booking page is free. Your call, your timeline.
It sounds like you, because you tell it how
Messages go out from a real number your clients can save and reply to. Plebco drafts your first few so it learns how you actually talk, and you fix anything that is not you. After that it runs on its own.
Your voice
Tone settings, set once. Read the first few, change anything that does not sound like you.
One word ends it
A plain “stop,” or “please don’t text me” in their own words. Instant, automatic, compliance record kept.
No message fees
No per-message charges, no caps, no overage at any plan.
$69 a month for the practice
Two-way SMS inbox, booking page, client database, 24h and 2h reminders, opt-out handling.
Create your accountEverything in Free, plus per-client timed rebooking, AI follow-ups, AI reactivation, soft nudges, AI replies to client questions, lifecycle health score, email channel.
Create your accountEverything in Starter, plus review monitoring, Monday digest, multi-staff routing, co-branded referral pages, anniversary touchpoints.
Create your account